Shipping policy

Shipping Policy – Hivetech

Last updated: [Date]

Hivetech delivers electronics and gadgets across South Africa. This policy explains how we ship orders, delivery times, and what happens if there is a delay.

1. Delivery Areas
We currently deliver to addresses within South Africa.

2. Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Time
Estimated delivery times after dispatch:
- Major cities (Johannesburg, Pretoria, Cape Town, Durban): 1–3 business days
- Other areas in South Africa: 3–5 business days

Delivery times are estimates and may vary due to courier capacity, weather, or public holidays.

4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size.
[If you offer free shipping: Free shipping is available on orders over R[amount].]

5. Tracking
Once your order has been dispatched, you will receive a tracking number by email.
Use this number to follow your delivery with the courier.

6. Delivery Address
Please make sure the delivery address and contact number entered at checkout are correct.
Hivetech is not responsible for delays or failed deliveries caused by incorrect customer details.

7. Failed Delivery
If the courier cannot complete delivery:
- They may attempt delivery again
- The parcel may be held at a collection point
- After a certain period, the parcel may be returned to us

Additional shipping costs may apply if we need to resend an order due to an incorrect address or failed collection.

8. Damaged or Missing Items
If your parcel arrives damaged, or if an item is missing, contact us within 48 hours of delivery with:
- Your order number
- Photos of the packaging and product
- A short description of the issue

9. Contact
For shipping questions, contact Hivetech:
Email: [support@yourdomain.com]
WhatsApp / Phone: [number]